The team at ETERNAL AESTHETICS wish to assure you that all measures to ensure we
continue to provide a safe environment for your treatments will be taken.
• Beyond the routine infection control measures we take as a matter of policy, staff will
be extending disinfection to frequently touched surfaces which will be wiped down
with alcohol or bleach between patients.
• All visitors will be offered an opportunity to wash hands and an application of alcohol
hand gel on arrival and departure.
• If you are feeling unwell or if you have been in contact with anyone displaying
symptoms, we ask that you don’t hesitate to reschedule your appointment until you
are better.
• Staff who feel unwell will also stay at home, so we ask for your understanding if this
causes any inconvenience to you.
• Our staff may be wearing face masks or other personal protective equipment during
your treatment, this is just a precautionary measure to keep patients and staff well
and you do not need to be alarmed!
• Appointments will be scheduled to minimise the number of patients in the waiting
room and we ask that you avoid bringing friends and family along, unless absolutely
necessary.
• Appointments via video call will be offered to new patients who would like to discuss
treatment options and to existing patients that need advice or a review following
treatment. Please contact the clinic for further information.
• Most products used at the clinic are sterile and single use so you will be protected if
you do proceed with treatment.
• We are constantly reviewing and following the advice from Government and NHS
England and will keep everyone informed via our website and social media if the
situation changes.
Aside from the above, we will be continuing to practice as usual and we would like to thank
you for your support.
Of course, we will be monitoring advice from authorities and will advise of any further
measures we need to take. If you have any concerns, don’t hesitate to speak to us.
Current Department of Health advice is linked here: www.nhs.uk/conditions/coronaviruscovid-19
Save Face Template Information for Reassuring and Educating
Patients During Covid-19
Please ensure you take the time to read and understand any and all written information sent
to you in advance of your appointment. Staff reserve the right to deny entry to the clinic or
ask you to leave if safety, theirs or yours, is compromised in any way.
We are delighted to be able to offer a service again, but in order to ensure we provide a safe
environment and a safe treatment whilst the population remains at risk from this virus we will
be taking the following steps. These represent huge compromises for both us and you, but
hopefully you can see the logic and are reassured somewhat by the new measures we are
taking to in order to provide your treatment as safely as possible.
It is important to keep in mind, there are no known means to absolutely guarantee zero risk
of transmission.
Please do not hesitate to cancel your appointment;
• if you don’t feel well
• If any of your family members have symptoms
• If anyone you have been in contact with has been diagnosed with Covid-19.
• If you are anxious and don’t feel safe to come.
• if you have ANY symptoms at all, that are not normal for you, give us a call and we
will advise. Don’t just come along and ask us when you get here.
To keep contact time to a minimum, and to minimise the risk of transmission we will
do the following;
Even familiar clients will have a remote consultation prior to attending, with your practitioner
via video chat to discuss your treatment and answer any questions.
We will also follow up in the same way. Please advise us if you have any privacy or
confidentiality concerns.
Please wear a face covering to your appointment.
Our apologies, toilet facilities will not be available to clients whilst these measures are
required, as the additional cleaning protocol required would not be practical for staff.
Talking during your appointment must be kept to a minimum, to reduce the risk of droplet
transmission and also because talking is difficult for the practitioner whilst wearing a mask.
Please do not wear any make-up to your appointment, it takes time to remove it and requires
avoidable close contact.
Please arrive on time. We are managing appointments very tightly to ensure only a minimal
number of patients in the clinic at a time.
Please come alone, we will have no waiting facilities either for early arrivals or friends and
family members.
You will be met with a warm smile, but sadly, usual friendly greetings such as hand-shakes
or hugs will be avoided.
Please do not use the buzzer, we will (your instructions here).
Please bring as little with you as possible, just essential items, leave unnecessary bags,
coats etc at home or in your car. On arrival, you will be asked to put coats, hand bag, keys
and phone etc in a crate which can be kept with you. Staff reserve the right to ask you to
return unnecessary items to your car.
If you think you will need a drink, please bring your own bottle of water. We think this will be
safer for you and our staff.
On arrival you will be escorted straight to the treatment room. We will ask that you keep
hands in your pockets or folded to avoid touching any surfaces. Doors will be opened and
closed for you.
Once you are in the treatment room you will be invited to wash your hands, following
instructions. Singing Happy Birthday twice out loud is optional.
Your practitioner will have prepared the room, including disinfecting any surfaces before your
arrival. They will be wearing a face mask, and apron and will wash hands and put on gloves
before making any contact with you.
Conversation is difficult whilst wearing a mask, so please understand we will not be as
chatty as usual. We also need to keep contact time to a minimum, so whilst we won’t rush
your treatment, we will endeavour to be as efficient as possible.
If we need a signature from you, you will be sent the documents to read in advance (please
make sure you read them). Please bring your own pen.
We are taking every available measure to manage risk to both our staff and patients.
However, read the consent form very carefully, and be sure you are satisfied you understand
and accept the risks and terms described. It is possible a further lock-down will be imposed
and should that happen whilst we will, of course, look after you, we will be unable to see you
and any assessment, management and support can only be provided by telephone or video
call, remotely. Corrective procedures will be delayed until lockdown is released. If this risk is
unacceptable you should not proceed with any treatment. No refunds or financial
compensation can be offered for circumstances beyond our control.By booking a treatment you are accepting these risks and terms.If you have any further questions don’t hesitate to call and ask us.
Following your appointment you will be contacted again to follow up as advised by your
practitioner and as agreed with you.
